We have all been awed by someone who always seems to know what to say and how to say it, in any situation. These people know how to communicate with diplomacy, tact, and confidence.
The ability to communicate with diplomacy and tact improves our leadership skills by helping us manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team.
At the completion of this module, participants will be able to handle difficult conversations and situations in a confident and diplomatic way, speak honestly and tactfully, give and receive constructive feedback, and use mediation skills to help others find common ground when holding opposing viewpoints.
Completion of this module will empower participants to:
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