When you look at successful people, what do you see? Confidence. Competence. Enthusiasm. They’re engaged in all aspects of their work and life, inspiring others as they lead by example. 

The Dale Carnegie Course will help you master the human relations skills that enable you to thrive in any setting. You’ll discover how to form closer, more rewarding relationships built on trust and respect. Increasing your confidence and competence in interacting with others will gain the influence you need to reach new heights in your personal and professional life. 

As you become a persuasive communicator and problem-solver more adept at managing stress and handling change, you’ll and yourself inspiring others to take initiative and innovate. 

The Dale Carnegie Course will help you master the communication skills necessary in today’s demanding business environment. You will learn to strengthen interpersonal relationships and develop a commanding attitude, instilling confidence and enthusiasm in your workplace. 

Does the experience make a difference? Clients say yes. You’ll see the results as you stretch your abilities, tackle complex challenges, expand your ingenuity, and excel in building team harmony. The Dale Carnegie Course will focus your energy to become a more effective communicator, securing your place as a valued contributor in your organisation. 

Trust, respect and credibility are tightly interwoven. Being trustworthy builds credibility and respect. But how do you build trust and learn to trust others? It takes a genuine desire and intentional effort supported by principles and tools to gain the trust of colleagues and become known as a credible, respected leader.

The ability to persuade others requires discovering what’s important to others and what influences their actions. That insight comes from listening. Best-selling author and highly respected leadership consultant, Marshall Goldsmith, asserts that 80 percent of learning from others is based on how well you listen. Listening is not a passive activity, but rather a highly active process. When you genuinely listen to someone without anticipating your reply, you build understanding, trust, and respect — all qualities that increase your chance at responding with a relevant and persuasive reply.

We are constantly negotiating, whether we are managers, salespeople, purchasing agents or just people dealing with our day-to-day lives. No matter which role we fulfil, it is always a challenge to create a perceived win-win outcome while maintaining a positive relationship. Our abilities to see things from the other person’s point of view and frame the dialog as side-by-side problem solving will increase our chance for success.

This program is designed to give an overview of negotiations and insight into the negotiation process. It is designed to preview the topic of negotiations when used with the other Negotiations Modules. The focus is providing an overview of the process and the various elements involved throughout negotiation.  

Learn to achieve results by communicating professionally and

confidently in business situations. Become effective expressing your ideas in ways that are heard, and help you generate enthusiasm from managers, co-workers, staff, and clients.

Based on the classic teachings from the book How to Win Friends and Influence People, this four-session live online event from Dale Carnegie Digital will show you ways to achieve enlightened interpersonal effectiveness. You’ll gain a holistic perspective by looking at what triggers you, and how your attitude affects communication outcomes.

For 100 years, professionals have turned to Dale Carnegie’s powerful books and winning interactive seminars to help them reach new levels of professional and personal success. His name is synonymous with How to Win Friends and Influence People – setting the standard for interpersonal effectiveness – with tenets that are as valid now as when the book was first written. 

What We Will Cover

• Realize the importance of developing your own  personal brand
• Develop your own personal branding strategy to
• elevate your visibility
• Determine how to Identify the power brokers in  networks and leverage those relationships
• Gain insight into the “Mars and Venus”  of networking across genders
• Learn how to “work a room” by discovering your  unique networking style
• Design and deliver your elevator speech

This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer. Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest.

It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of attitudes and behaviors toward clients including helpfulness, respect, and expression of genuine interest. Demonstrating a culture of customer service drives customer loyalty leading to profitability and growth, and causes clients to be champions for your organization.

What does it take to build and manage a successful virtual team? Dispersed workforces are today’s norm, and while virtual teams can be similar to traditional ones, leaders can no longer rely on only face-to-face communication and team building methods to build a productive virtual team.

The digital age is changing the way we work, play, communicate and think. It is an exciting frontier that rewards those that step up to the challenge and develop new levels of competence. While it may seem difficult to keep pace with technological changes, the abundance of new, user-friendly tools actually makes it easier to lead and collaborate across distance than ever before.

Organizations with engaged employees outperform other organizations by 202%. Shareholder return is 19% higher when employees are engaged. And further research shows that front-line managers have more control over employees’ engagement levels than any other contributing factor -- more than senior management, more than company pride, and even more than money. They are the biggest determining factor of their team’s willingness to go the extra mile or even stay with the organization. 

This Live Online program introduces the tools, attitudes and actions leaders need to encourage maximum performance in team members.

Addressing conflict is a challenge for most people, yet organizations face even more challenges when conflict is avoided. When communication breakdowns go unresolved, tensions rise, energy is wasted and productivity suffers. Yet when difficult issues are brought to light, constructive dialogue can ensue, yielding innovation and a more united workforce.

In a perfect world, rainbows would fill the skies, chocolate would have no calories and there would be no conflict. Sadly, the world is not perfect, and managers are required to resolve conflicts among associates, subordinates and peers. By listening empathetically, asking pertinent questions, evaluating the personalities and work styles involved, and determining the appropriate level of intervention, a prepared manager can resolve the strife without ever having to draw his sword.

The ability to work well with others is even more important today with the pressures of our complex and fast-paced work environments. When there is discord, it needs to addressed head-on, but constructively. Most people avoid addressing contentious situations, yet ironically, conflict can lead to progress. The word “constructive” is defined as helping to improve and promoting further development or advancement, so by definition, conflict can actually serve as a powerful catalyst. It can lead to breakthrough solutions and resilient relationships. 

As long as there is more than one person working on a project, there can be conflict. But conflict can be viewed in a positive light. Conflict is usually the result of opposing viewpoints, but if you consider it as a natural sharing of ideas, it can be beneficial. With a clear understanding of the issues and the personalities involved, a good manager can resolve conflict quickly and effectively.

Command and control leadership is dead.  The time when leaders could throw out an order and their teams would follow it blindly is long gone.  If people don’t like your management style they don’t wait; they leave.  Those are the facts.  That is why more than ever, leaders need to be self-aware and approach situations with empathy and emotional intelligence. 

As a leader, you hold many of the keys to your employee’s performance.  Your ability to drive performance and result through others is crucial to your success.  It all depends on your ability to build confidence, motive, and engage your team.  

In this 2-hour workshop, you’ll learn tools and techniques to better understand how you react to certain situations and people.  The process will allow you to gain deeper insights into your own strengths and weaknesses as a leader.

By gaining new insights into yourself and your own leadership capabilities you can start building your leadership skills.  Take the time to understand and reflect on what you need to develop as a leader.  Join us for this live interactive workshop and take charge of your own success as a leader.

Today’s professional can be pulled in many directions, making staying focused a challenge. The way we spend our time determines what we get out of life and, more important, how we feel about ourselves and the world around us. The key to time management is knowing what we want most out of life and ensuring that consistent action toward our goals occurs.

What tends to get in the way are all the opportunities we have to do activities that have nothing to do with what we want most. We will learn in this session how to take control of the direction in which we are headed. In addition, we will discover exciting new ways to stay on track, minimise distractions, and eliminate time wasters.

Managing time can be looked at in two key perspectives - personal and systemic. We must look at the personal side of managing our time as well as the systems and processes we utilise. This program will look at what is possible for us to do through our own actions and the processes we can put in place to more efficiently get results through others. What we will not cover is the myriad of calendars, planners, and electronic systems designed to self-manage. There are too many of these systems to cover and personal preference plays a big part in selecting the right system for each individual.