The ability to communicate with diplomacy and tact improves our leadership  skills by helping us manage change, negotiate and compromise, resolve  conflicts, gain consensus and collaboration, and create a cohesive team. 

At the completion of this module, participants will be able to handle difficult  conversations and situations in a confident and diplomatic way, speak  honestly and tactfully, give and receive constructive feedback, and use  mediation skills to help others find common ground when holding opposing  viewpoints.