“It’s been difficult to get people to buy into the AI deployment. The trust was just not there. Providing transparency… up front would’ve been paramount, I think, in this one. But it didn’t happen at all. And it was a huge mistake. I think the biggest lesson we learned is the quicker that you engage the people who are going to be affected by this the most, ultimately the better off you’re going to be.”

– Managing Director for a budget U.S. air carrier