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More Sales and Amazing Service

Based on the increasing demand from customers to provide customized training solutions to meet their unique needs, Dale Carnegie Training has undertaken the development of the Competency-Based Development System (CBDS). A competency is an underlying characteristic which results in effective and/or superior performance in a job. Competencies can include knowledge, skills, and abilities needed for successful performance and results. CBDS modules can be delivered in a minimum of 60 minutes. More time is needed if the client organization wants more time for practice or for deeper discussion. These modules are designed with the flexibility to be delivered in a variety of formats, depending on the needs of our corporate clients

  • Attitudes for Service
  • Complaint Resolution
  • Create Loyal Customers
  • Cross and Up Selling
  • Customer Follow Through
  • Effective First Impressions: Face to Face
  • Foundation for Consultative Selling
  • Internal Customer Service
  • Generating Interest
  • Manage Customer Expectations
  • Master the Selling Process
  • Motive & Commitment
  • Negotiations: Bargaining and Agreement
  • Negotiations: Collaborate to Win
  • Objections
  • Pipeline and Territory Management
  • Rapport
  • Rapport: Becoming a Trusted Advisor
  • Referrals
  • Sales Performance Defined
  • Service to Sales
  • Telephone Skills: Inbound
  • Telephone Skills: Inbound and Outbound
  • Uncover Sales Opportunities

Discover More

If you would like to discover more about this course, drop us a line below, and one of our consultants will be in touch. 

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