The workplace has entered a period of profound change, driven by digital transformation including the implementation of artificial intelligence (AI), arguably on a scale unlike anything seen before. A study by Dale Carnegie Training found that 67% of employees say they are already being impacted by AI in their roles or expect to be within the next five years.1 The power of AI is being applied across nearly every industry, bringing disruption and intense pressure to change — for organizations and employees alike.
Change management — a systematic approach to the transformation of goals, processes and technologies — has become more critical than ever to successful leadership. And while the goals of change management remain constant — creating confident, positive and optimistic stakeholders with the skills and commitment to ensure new initiatives succeed — the view of change itself has shifted.