The ability to deal with people is even more important today with the  pressures of our fast-paced environments. Being able to handle conflict in a  productive way is frequently mentioned as one of the most challenging skills  for people. 

We will work on ways to better manage the day-to-day conflicts  that can undermine the efforts of the most well-intentioned team. We will  take a structured approach to conflict situations and provide methods to help  us resolve the conflicts and foster a more cooperative environment.